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The Voice Line / myths
six beliefs, checked

Six beliefs about a bet by phone, checked

Six things people believe about a wager placed by voice, each checked against the samples on this desk and marked false, partly true or true.

Desk spec
beliefs
6
false
3
partly true
2
true
1
samples
10
recorded
every call
the price read aloudThe spoken price, obtained after a hold. Across 1,200 matched bets it was worse than the screen in 408 and worse by a mean 2.7%.
the recordingThe record of what was said, kept for a fixed window. Of 96 disputes it decided 71, and 46 of those against the caller.
the channel costHold time plus call time. A mean 9.5 minutes on the line, or 4.75 where a number is billed at 0.50 a minute.
Direct answer

Six beliefs about a bet placed by phone are checked here against the samples: the spoken price against the screen, the recording, the credit account, the cost of the call, whether a spoken bet can be disputed, and whether a voice can do everything a screen can. Three are false, two are partly true and one is true.

false

The price read aloud is the same as the screen. In 408 of 1,200 matched bets it was worse, and where it was worse it was worse by a mean 2.7%.

partly true

No recording is kept unless you ask. Every call is recorded and disclosed at the start; whether a copy can be heard is what varies.

false

A credit account is a loan. It is the operator carrying the stake to a settlement day, with a suspension for non-payment rather than interest.

partly true

The call is free. A freephone number is free from a landline; the same number can be charged from a mobile, and hold time is paid either way.

true

A spoken bet can be disputed. It can, and the recording decides it - 71 of 96 in the sample, 46 of those against the caller.

false

A voice can do everything a screen can. The spoken menu is a fraction of the screen menu, and cash-out and partial are not offered aloud at all.

Each verdict is against the samples on this desk rather than against any operator, and the arithmetic behind each is on the page that draws on it.
The two quotesthe arithmetic behind the first beliefThe recordingthe arithmetic behind the fifthThe limitsthe arithmetic behind the sixth